Frequently asked questions

As soon as your plans are fairly definite, just give us a call or send us an e-mail to set up your reservation. We always suggest as much notice as possible, several days for airport service and at least two weeks for most hourly charters. Seasonal, off-hour and special events may dictate more notice, sometimes even a few months, so try to plan accordingly. That said, just contact us whenever you are ready and need service, same day, same week, or even within the hour.

Yes, we offer car service 24 hour a day / 7 days a week / 365 days a year. Please try to reserve in advance for off-hour service and that premium pricing and/or surcharges will likely apply. Off-hour service is typically approximately 11:45pm – 4:45am.

Sedan and SUV – 2 hours prior to pickup time or garage leave time on airport service, 4 hours prior to pick up time or garage leave time on hourly charters. Passenger and Executive Van – 4 hours prior to pickup time or garage leave time on airport service, 8 hours prior to pick up time or garage leave time on hourly charters. Limousine – 48 hours prior to pickup time. 6 hours notice on airport transfers. Mini & Limo Coaches – 12 hours prior to pickup time or garage leave time on airport service, 24 hours prior to pick up time or garage leave time on hourly charters. Motor Coaches – Three weeks prior to pickup day/time on hourly charters and four weeks on Day or Out of Town Charters.

Special events include major sporting & social events, premium concerts, New Years, Thanksgiving & Christmas Eves, peak demand Prom nights, and similar peak/high demand events. Cancellation policy for such events is a minimum 1 week prior to the pickup time on the day of the event, on all vehicles chartered. Some variations may apply and will be reviewed at time of quoting and/or booking.

We do require a credit card guarantee for payment and/or a prepaid non-refundable deposit. A credit card authorization form will be sent to you to complete at the time of reservation. This applies to all reservations including airport transfers, hourly rentals and bus charters.

Absolutely! Our customers are always welcome to visit our offices during standard business hours to view and reserve vehicle. We enjoy showing off our fleet, but ask that customers make an appointment ahead of time so we can plan accordingly for your visit and assure the vehicles on site. You may also book and pay for your reservation on site if you wish while you are there.

Yes, there may be instances and occasions where transfer service is possible with the exception of peak demand dates and events. A transfer is a direct, one-way pick up and drop, at a set time. Wait time, extra stops and additional driving around are not calculated in the pricing and would add the charges or revert the service to hourly if extensive. If traffic or weather conditions are a factor, the minimum charge may be more. It is best to review all details at the time of reservation to determine what type of service will best apply.

We require either a deposit upfront or a credit card guarantee for potential damage or excessive cleaning costs that could occur during the course of a rental.

All vehicles are strictly NON-SMOKING. If any passenger smokes in a vehicle a minimum cleaning fee of $250.00 will apply, plus cost of repairs for any damage related to smoking.

Yes, a payment receipt will be sent to you via email from our Accounts department within 2 days of the trip completion. The driver will NOT provide any receipt.